My father ordered a sand and water table for my daughter's birthday. Boscov's charged my father extra for shipping, claiming that the product was "oversized" and that UPS required extra shipping, but the shipped product weighed only 25 lbs which is ...
Let me preface this by saying that I have two small children, and prefer to do most of my shopping online rather than drag them from store to store. I have had wonderful experiences shopping at stores from Disney Direct, to Coldwater Creek, to Macys, to ...
I made my internet purchase of a Silhouette garment bag at the end of October - sent the wrong item. I notified Boscov's via email that the wrong bag was sent on 11/8 and received an automated reply that someone would contact me - no one did. The ...
Will shop in this store by russianstar ,Oct 20 '06
Fast service,best prices,my dishes that came broken was replaced without any problems.
One phone call and I got my replacements in a week
And they have to send it from east coast to California,so a week is very fast.
Terrible! Their inventory system is terrible and customer service was nonexistent. by ebyrne ,Dec 19 '03
I did not like shopping here and I probably never will again. I ordered an item with assurances and expectations that it would be shipped in 5-7 days. By day 6, I received word that they were still looking for my product and that it would be shipped in another 6 days, if they could locate it. I tried to call the customer service number but was put on hold for 20 minutes, then hung up on. I tried e-mail explaining my concerns, but received only a terse e-mail to try again. I was very disappointed and cancelled my order.
My order came within 3 days of placing the order and the package and merchandise were in excellent condition. I purchased 3 Oxford shirts (Hasting and Smith, which I think is their brand) that were superior quality. I paid $8.99 each on sale, suggested retail $19.99. I've paid much more for Oxfords that were not nearly this quality.
The customer service was excellent. Originally, I had sent an email asking whether the shirts were 100% cotton, which they were, thanks to a reply by a customer service agent named Andy. I was very impressed at the tone and quality of his email. He was friendly, yet highly professional. I have not written that in a long time with online customer service.
I would feel extremely comfortable ordering again and know that I will, especially with the holiday season approaching.
I have to say I am extremely disapointed. I had been searching on the internet for a trampoline and found one at a great price here at Boscov's and when I saw it stated was No Shipping Costs. As I continued through it kept saying No Shipping Costs. UNTIL I got to the final payment screen which then added shipping and a note that said shipping free for orders over $50. Why offer free shipping and then hit it to the customer on the last screen without advance warning. FALSE ADVERTISING!!!!!! I however did not order the product. When I tried to email customer service it would not connect to give me the email address or contact information. Very disatisfied.
BOSCOV’S NEW NO REFUND POLICY – YOU NOW GET AN EXCHANGE FOR STORE MERCHANDISE ONLY. by netvantage ,Dec 28 '07
ONE WAY MONEY – BUYER BEWARE
I received a Christmas present that actually had a gift receipt in the box. I took it back to Boscov’s 12/28/07 and wanted a refund, but was told that they no longer give a refund and it was their policy to ONLY give a store credit. I complained to the service department and then finally to the store manager and was told that the return policy was to give ONLY a store credit and NOT a real refund. I found this totally unacceptable and frankly a new type of SCAM. Therefore, if you purchase a gift for anyone and even have Boscov’s put a gift receipt in the box; please understand that the person that you give the gift to will NOT RECEIVE A REFUND – ONLY AN EXCHANGE FOR ANOTHER STORE ITEM EVEN IF THEY DON’T WANT ANYTHING THAT THE STORE SELLS. We need laws to protect the consumer from such new store policies that basically have a NO REFUND POLICY AND ONLY AN EXCHANGE POLICY.
A very positive experience and I would shop here again in the future. by klott ,Feb 26 '05
I ordered the sango nova onion soup bowls and was very pleased. The ordering process was effortless and the product arrived very well packaged, in perfect condition and in a very timely manner, just as promised.
The WORST on-line company I have ever dealt with! by storgerson ,Feb 03 '05
My experience has been a horrible one. I placed an order and received the wrong item. I was told a number of times that the correct order would be shipped to me. It has been one month since the initial order. The supervisor said they would be talking to the store and gave me her word that she would be back with me the next day. I never did hear from anyone and she wouldn't return my phone calls. Apparently they no longer carry my item, but didn't even tell me. They just credited my account. To make things worse, the item is still on the web-site!
As long as my review makes it on there for others to read, I'm great! by m3l1nda ,Dec 18 '03
Do NOT order from Boscov's. With my order placed early December, they sent me the wrong item, declared they could not express mail the correct item, so there will be no gift in time for Christmas. The return label even takes 2-3 business days to receive.
I am very pleased with the clothing, cosmetics and bedding items I purchased in the past. They seem to go above and beyond for their customers. I always received all of the items I ordered and within a timely manner. I am always impressed with the careful, professional packing as well. I remain a loyal customer.
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